Commlan Managed Services
Our managed service offerings are unique and custom tailored for each client.
The Challenge
No company is completely immune to an unplanned network outage, but there are solutions that can reduce the likelihood and duration of an outage. Insufficient resources allocated to proactively understanding the burden complex systems place on a network are contributing factors in downtime. Revenue, productivity, and corporate image all depend on the right solution.
The Solution
Commlan’s suite of managed service offerings provides customers with a flexible variety of custom-tailored support options. Commlan offers complete IT management solutions eliminating the burden of managing and maintaining your critical IT systems. We customize a support plan that is tailored to your environment and meets the specific needs of your technology management and support. In addition to proactively monitoring and identifying issues before they become an issue, Commlan offers onsite support for maintenance, remediation, MACs (Moves, Adds, and Changes), and strategic planning sessions assuring optimal IT infrastructure performance.
Commlan’s Managed Services feature the following benefits:
Business Focus
Commlan offers complete IT management solutions reducing the burden of managing and maintaining critical IT systems allowing your organization to focus on its core business. We accomplish this through proactive management, securing your IT networks, and monitoring your systems and applications 24 hours a day, 365 days a year. Our investments in best-in-class technologies utilize remote management, automation, centralization, and monitoring tools which are a catalyst for business optimization.
Predictable Budgets
Commlan offers scalable flat-fee pricing for managed services engagements that give you clarity on your yearly IT budget by providing updates on necessary or recommended capital or operational investments, keeping that budget intact. With Commlan, you are assured of accurate budget forecasting, adding value to your business.
Lower Costs
Commlan offers scalable flat-fee pricing for managed services engagements that give you clarity on your yearly IT budget by providing updates on necessary or recommended capital or operational investments, keeping that budget intact. With Commlan, you are assured of accurate budget forecasting, adding value to your business.
- COMMLAN TOTAL SUPPORT - 24X7 MONITORING, CUSTOMIZED ALERTS, REPORTING, REMOTE REMEDIATION AND ONSITE ENGINEERING AND SUPPORT
- COMMLAN MANAGED – 24X7 MONITORING, CUSTOMIZED ALERTS, REPORTING, REMOTE REMEDIATION
- COMMLAN MONITORING - 24X7 MONITORING, CUSTOMIZED ALERTS, REPORTING
Commlan Cloud
Commlan Cloud allows you the ability to work anywhere with no hardware-required convenience. More and more services are moving to the cloud, and it only makes sense for businesses to take advantage of the benefits cloud computing offers. With Commlan Cloud, you get everything you need instantly without high upfront costs or long installation times and the flexibility of scaling to your specific needs without having to add hardware.
Cloud Servers
Commlan’s Cloud Server solutions allow you to store your physical servers in our data centers, ensuring proper maintenance and reducing your server storage needs, or we can provide on-demand cloud storage solutions. When you need more file space, we provide more space without you having to add hard drives or hardware to your servers.
Cloud Backup and Disaster Recovery
With Commlan’s Cloud Backup and Disaster Recovery, your data is backed up and stored both locally and in a secure data center. If a problem occurs, you can retrieve your data from your onsite backup system, or if an unforeseen event arises, all your critical information is stored in the cloud, where you always have access to it.
Cloud Business Continuity
Many businesses simply cannot afford to go offline, even if only for a few hours. They need to ensure that their systems never skip a beat, even when there is a failure. With Commlan’s Cloud Business Continuity, all your vital data and applications are backed up in a secure data center, so you can switch in real-time to your backup and continue running your business with no downtime.
Cloud Hosted Exchange
Email servers, installation costs, software upgrades, and required maintenance are items many organizations do not have the capacity to manage today. With Commlan’s Cloud Hosted Exchange, you pay for how many users you have, and your email works.
Cybersecurity
Commlan provides several types of information security audits and assessments ranging from firewall configuration assurance to regulatory compliance gap analysis. Each assessment is customized to address each organization’s specific requirements. Our consultants identify vulnerabilities, assess threats to information systems, and provide recommended solutions for mitigating risk and improving security infrastructure.
Along with assessments for regulatory compliance, Commlan also provides internal and external penetration testing, network security configuration assurance, IP telephony security, and wireless security. Commlan can help your organization at any level in your efforts to protect your IT infrastructure and systems and develop a comprehensive security strategy with continuous monitoring. Commlan offers affordable services to help small and medium businesses set up and maintain secure networks based on leading manufacturers’ technology.
Infrastructure
Commlan provides organizations with routing and switching design and implementation of all complexity levels needed to effectively and securely connect networks while using integrated devices capable of delivering voice, video, and data.
Network Design Assessments
Successful networks begin with careful assessment and design. At Commlan, we work closely with you in a consultative fashion so that we truly understand your network requirements.
Our Approach
We evaluate your organization’s network infrastructure to determine where needs are met and where improvements are required. Using enterprise-class diagnostic tools, we examine your network and pinpoint bottlenecks or potential bandwidth issues and summarize your network’s performance in a report.
A solution is then customized for your organization utilizing Virtualization and Unified Communications technologies to deliver services that are both secure and affordable. Where possible, we’ll integrate with your existing systems. Where new infrastructure is required, we’ll ensure you understand the costs and reasons and provide a blueprint for implementing your new network and managing it once integrated.
Wireless
Commlan can provide organizations with wireless solutions that enable freedom and flexibility in your network, which in turn helps you maintain your competitive advantage in the industry. Commlan provides comprehensive site surveys ensuring the successful deployment of new wireless networks, including inspection and essential design requirements of high availability, scalability, manageability, and interoperability. By engaging in the surveying process, Commlan will discover the potential problem areas and determine the appropriate wireless solution to address the problems and needs of the facility. Our site survey enables new wireless network solutions to be planned, deployed, and implemented in a more efficient and profitable fashion.
With increasing dependence on wireless networks, it is becoming ever more difficult to ensure network security while allowing and providing end users with the freedom and mobility they need to do their jobs. Commlan provides secure wireless networking solutions that ensure the integrity of corporate information and systems. Our solutions offer a zero-day response to passive and active threats and attacks, host intrusion prevention, and an integrated authentication framework for wireless devices trying to access the network, all while providing network administrators with simple centralized security management.
Our Services
Commlan brings a complete suite of services to bear on every network design project. Our engineers will help you assess your needs and capabilities in every critical area, including security, access, compliance, performance, and management. As security is an increasingly important concern for all, we perform detailed analyses of vulnerabilities and threats in your security architecture, and our network design will ensure that you have maximum protection against malicious access.
Our design solution will also take into account network management and how that affects your long-term network performance, availability, and cost of ownership. Because we have deep experience in all phases of network engineering, including ongoing maintenance and monitoring, we are able to provide the necessary services to create an effective network right from the start.
Design services
- Infrastructure design
- Wireless & remote access
- Network security
- Business continuity
Benefits
- Customized network solution
- One-stop accountability
- Best-of-breed technology
- Network consolidation & integration
Assessment services
- Full network analysis
- Performance reports
- Bandwidth readiness
- Application needs
Business Continuity/Disaster Recovery
IT Disaster Recovery Services
If your organization suffered from an unexpected crisis impacting your facility, systems, and IT infrastructure, would you be ready to lead a recovery effort?
Traditionally, if a server went down, operations were transferred to another physical server. A significant amount of time could be spent configuring this server to take over organizational IT operations. Ever-increasing recovery time objectives now allow nearly instantaneous recovery if a redundant replica is stored securely offsite and the appropriate software is used to recover this stored data. This is the core of IT disaster recovery in a virtual environment.
Disaster Recovery vs. Business Continuity
“Recovery” in Disaster Recovery implies that you should be able to “Recover” from a disaster or interruption related to your systems, applications, and data. “Continuous” in Business Continuity is uninterrupted in time; without cessation.” Uninterrupted service and access for the entire organization should be a focus for your company, allowing nearly instantaneous recovery and minimizing costs associated with operational downtime.
Commlan BC/DR Solution
Commlan has an innovative and cost-effective Business Continuity and Disaster Recovery (BC/DR) solution for small and mid-sized organizations, precisely meeting your organization’s needs.
Commlan’s BC/DR solution offers instant failover server virtualization and full image block-level transfer for more efficient and reliable backups. Incremental snapshots can be taken as often as every 5 minutes for increased recovery point objectives, and multiple replication schemes allow replication to your own secondary sites or our data centers.
Commlan’s solution is a fully managed solution that is monitored and administered 24x365, and our solution acts as offsite backup storage and a complete offsite BC/DR solution!
Professional Services
Increasingly, Small/Medium Businesses and Enterprises are struggling to navigate an ever-changing and complex environment. They must integrate new technologies and applications with limited resources and improve how they store and manage data. They must also stay current with technology and security standards as well as closely manage project timelines and costs.
Commlan can help turn such challenges into a business advantage. Our IT Professional Services have helped SMBs and Fortune 500 conquer the present challenges associated with managing dispersed technologies and evolving business processes, maintaining consistent application performance, and providing secure access to information.
We offer a modular portfolio of solutions, including Cloud, Data Center, Business Continuity/Disaster Recovery, Virtualization, Storage, and Application Infrastructure and Performance. Commlan’s professional services are all delivered by Program and Project Management experts.
Whether you need to improve the experience of your end-users, reduce time-to-market, support a scalable environment, expand your e-commerce capabilities, ensure availability, or introduce new applications to meet changing business goals, our experts can not only implement customized solutions to address your technology needs but also monitor and manage their performance freeing up your resources, allowing you to focus on your core business.
Commlan Lifecycle Services
Commlan’s Life Cycle Services were developed to ensure maximum return on investment, scalability, and efficient technology growth for your organization.
Planning
Commlan’s planning services seek to incorporate the full spectrum of solution metrics - financial, strategic, technical, operational, user adoption, and communications. Any of our services can be utilized separately, but taken together, they help you create a business model that objectively evaluates all the key elements of your project.
Designing
A Design is more than a network diagram and a parts list. A proper design considers the business drivers, technology, services, operational plan, project management, logistics, and a host of other areas that could impact the success of your project. The ultimate goal is to have a solution that addresses your business requirements. Our Design process creates those detailed, step-by-step models that increase your ability to achieve your business objectives.
Staging and Testing
Commlan has several staging facilities throughout the region that enables you to view the solution in a contained environment, fully test the operations, and preserve your precious office space. Your staff is encouraged to take part in the configuration and testing process and have access to hands-on solutions training in a non-production environment.
Deployment
As part of any project, Commlan will create an efficient, scalable, and quality-controlled deployment process to minimize Onsite configuration costs while coordinating logistics on delivery and implementation. All solutions are documented while we integrate your solution into your IT lifecycle while utilizing our national deployment capability with certified engineers.
Support and Management
Converged Infrastructures often consist of multiple technologies and multiple vendors. A single OEM can not provide the proper Day 2 support. Commlan combines OEM support programs with custom support elements to build a more appropriate day 2 support offering. We provide true SLAs for performance, with the ability to include MAC services. We also retain OEM hotline support in addition to the Commlan On-Demand model to minimize your costs.
Optimization
Optimization services provide ongoing support based on a continuous improvement process to ensure your solution and infrastructure continue to meet your business requirements as you grow. These proactive management & optimization services provide Online, real-time visibility into infrastructure performance with a client portal to view SLA management & resolution.
Upgrade
Commlan can design your infrastructure to automatically provide for upgrades and enhancements in a cost-efficient & productive fashion. Unlike pure Out-Sourcing solutions, you will remain current with the technology. Unlike pure leasing solutions, the upgrade path can be integrated into the life cycle to ensure timely upgrades, with deployment & support costs included. The Commlan program will plan for the disposition of the old assets and include cost recovery where applicable. Ultimately, upgrade costs are managed more effectively.
HEALTHCARE AND CYBER SECURITY SOLUTIONS
Organizations within the healthcare sector remain the number one target for cyber threat actors today. Providing quality patient care, while adhering to regulatory compliance mandates is challenging for healthcare organizations of any size. The focus on healthcare by cybercriminals is driven by several key factors including:
- Sensitive Data – Healthcare organizations have access to a wide variety of sensitive information including PHI, payment card industry (PCI) information, and PII.
- Critical Infrastructure: Ransomware groups target organizations that are likely to pay. The healthcare sector provides critical care and needs to have their systems restored quickly, making them likely to comply with attacker demands.
- Internet of Medical Things (IoMT): Healthcare organizations are increasingly reliant upon networked devices to provide patient care. These devices usually possess poor security, and they are inadequately maintained. Attackers target IoMT devices because they are easy to access, and they provide access to an organizations corporate network.
Common Threats:
The healthcare industry faces a wide variety of common threats including:
- Data Breaches: Healthcare organizations store massive amounts of sensitive information and data about their patients and clinical research. Attackers all have the common goal of theft of PHI and PII.
- Ransomware: Most healthcare organizations are extremely reliant upon access to their networked systems and data to provide patient care. Without access, they cannot operate. Attackers will hold these systems hostage until an organization meets the attackers demand.
- Malware: Similar to Ransomware, malware can also affect an organizations systems. Certain types of malware can steal login credentials which are then used to access sensitive data.
- Phishing: Phishing is the practice of sending fraudulent communications that appear to be coming from a legitimate, reputable source, usually via email or text messaging. The goal is to gain access to sensitive information, like ePHI or PII. End users are often tricked into clicking on links, or providing sensitive information to the attacker, resulting in a data breach. This is one of the oldest yet most successful types of attack utilizing social engineering.
Securing Healthcare:
The data that healthcare organizations possess is extremely valuable. The growing complexity of IT networks and systems provides cyber threat actors with a large variety of potential attack vectors that organizations are responsible for monitoring and protecting. Like all other sectors, healthcare is overwhelmed by the large volume of security data that must be collected and analyzed. Often, this task is complicated by an array of point security products that are complex to monitor and manage. Healthcare organizations must try to focus on simplifying the problems that their teams face. A security solution that integrates functionality, while centralizing security monitoring and management, is crucial to achieving the goal of simplification.
The Solution:
Healthcare organizations must protect against sophisticated cyber threats and integrate cybersecurity solutions designed to prevent against zero-day and fifth-generation cyber threats all while maintaining HIPAA compliance. Commlan’s managed services and security solutions include advanced AI powered technologies to help healthcare organizations reduce the overall complexity of IT systems while providing cost-effective, industry standard methodologies to secure your healthcare organization today.