COMM-LAN
Communication Beyond Your Local Network COMM-LAN is a full-service Information Technology firm focused on delivering cost-effective solutions.

managedservices

The Challenge

No company is completely immune to an unplanned network outage, but there are solutions that can reduce the likelihood and duration of an outage. Insufficient resources allocated to proactively understanding the burden complex systems place on a network are contributing factors in downtime. Revenue, productivity and corporate image all depend on the right solution.

The Solution

COMM-LAN’s suite of managed service offerings provide customers with a flexible variety of custom-tailored support options. COMM-LAN offers complete IT management solutions eliminating the burden of managing and maintaining your critical IT systems. We customize a support plan that is tailored to your environment and meeting the specific needs for your technology management and support. In addition to proactively monitoring and identifying issues before they become an issue, COMM-LAN offers onsite support for maintenance, remediation, MAC's (Moves, Adds and Changes) and strategic planning sessions assuring optimal IT infrastructure performance.

COMM-LAN’s Managed Services feature the following benefits:

Business Focus

COMM-LAN offers complete IT management solutions reducing the burden of managing and maintaining critical IT systems allowing your organization to focus on its core business. We accomplish this through proactive management, securing your IT networks and monitoring your systems and applications 24 hours a day, 365 days a year. Our investments in best-in-class technologies utilize remote management, automation, centralization and monitoring tools which are a catalyst for business optimization.

Predictable Budgets

COMM-LAN offers scalable flat-fee pricing for managed services engagements that give you clarity on your yearly IT budget by providing updates on necessary or recommended capital or operational investments, keeping that budget intact. With COMM-LAN you are assured of accurate budget forecasting, adding value to your business.

Lower Costs

With COMM-LAN’s Managed Services increased uptime means you can focus on your core business while we monitor, patch, upgrade, secure and support your complete IT infrastructure. Our proactive maintenance effectively mitigates IT risks, leading to fewer and less severe incidents.

COMM-LAN Managed Services At-A-Glance – 3 Levels (PDF)

  • COMM-LAN TOTAL SUPPORT - 24X7 MONITORING, CUSTOMIZED ALERTS, REPORTING, REMOTE REMEDIATION AND ON-SITE ENGINEERING AND SUPPORT
  • COMM-LAN MANAGED – 24X7 MONITORING, CUSTOMIZED ALERTS, REPORTING, REMOTE REMEDIATION
  • COMM-LAN MONITORING - 24X7 MONITORING, CUSTOMIZED ALERTS, REPORTING

For custom managed services solution contact COMM-LAN - 1.800.986.2514

lifecycle

COMM-LAN's Life Cycle Services were developed to ensure maximum return on investment, scalability, and the efficient technology growth for your organization.

Planning

COMM-LAN's planning services seek to incorporate the full spectrum of solution metrics - financial, strategic, technical, operational, user adoption, and communications. Any of our services can be utilized separately, but taken together they help you create a business model that objectively evaluates all the key elements of your project.

Designing

A Design is more than a network diagram and a parts list. A proper design considers the business drivers, technology, services, operational plan, project management, logistics and a host of other areas that could impact the success of your project. The ultimate goal is to have a solution that addresses your business requirements. Our Design process creates those detailed, step-by-step models that increase your ability to achieve your business objectives.

Staging and Testing

COMM-LAN has several staging facility throughout the region that enables you to view the solution in a contained environment, fully test the operations, and preserve your precious office space. Your staff is encouraged to take part in the configuration and testing process and have access to hands-on solutions training in a non-production environment.

Deployment

As part of any project COMM-LAN will create an efficient, scaleable, and quality controlled deployment process to minimize On-Site configuration costs while coordinating logistics on delivery and implementation. All solutions are documented while we integrate your solution into your IT life-cycle while utlizing our national deployment capability with certified enginners.

Support and Management

Converged Infrastructures often consist of multiple technologies and multiple vendors. A single OEM can not provide the proper Day 2 support.COMM-LAN combines OEM support programs with custom support elements to build a more appropriate day 2 support offering. We provide true SLA's for performance, with the ability to include MAC services. We also retain OEM hotline support in addition to COMM-LAN On-Demand model to minimize your costs.

Optimization

Optimization services provide ongoing support, based on a continuous improvement process, to ensure your solution and infrastructure continue to meet your business requirements as you grow. These proactive management & optimization services provide Online, real-time visibility into infrastructure performance with a client portal to view SLA management & resolution.

Upgrade

COMM-LAN can design your infrastructure to automatically provide for upgrades and enhancements in a cost efficient & productive fashion. Unlike pure Out-Sourcing solutions, you will remain current with the technology. Unlike pure leasing solutions, the upgrade path can be integrated into the life-cycle to ensure timely upgrades, with deployment & support costs included. The COMM-LAN program will plan for the disposition of the old assets and include cost recovery where applicable. Ultimately, upgrade costs are managed more effectively.

For complete IT lifecycle services contact COMM-LAN - 1.800.986.2514

drbc

IT Disaster Recovery Services

If your organization suffered from an unexpected crisis impacting your facility, systems and IT infrastructure, would you be ready to lead a recovery effort?

Traditionally, if a server went down operations were transferred to another physical server. A significant amount of time could be spent configuring this server to take over organizational IT operations. Ever increasing recovery time objectives now allow nearly instantaneous recovery if a redundant replica is stored securely offsite and the appropriate software is used to recover this stored data. This is the core of IT disaster recovery in a virtual environment.

Disaster Recovery vs Business Continuity

"Recovery" in Disaster Recovery implies that you should be able to “Recover” from a disaster or interruption related to your systems, applications and data. "Continuous" in Business Continuity is uninterrupted in time; without cessation.” Uninterrupted service and access for the entire organization should be a focus for your company allowing nearly instantaneous recovery and minimizing costs associated with operational downtime.

COMM-LAN BC/DR Solution

COMM-LAN has an innovative and cost-effective Business Continuity and Disaster Recovery (BC/DR) solution for small and mid-sized organizations precisely meeting your organizations needs.

COMM-LAN's BC/DR solution offer instant failover server virtualization and full image block level transfer for more efficient and reliable backups. Incremental snapshots can be taken as often as as often as every 5 minutes for increased recovery point objectives and multiple replication schemes allow replication to your own secondary sites or our data centers.

COMM-LAN's solution is a fully managed solution that is monitored and administered 24x365 and our solution acts as off-site backup storage and a full offsite BC/DR solution!

For Disaster Recovery and Business Continuity solutions contact COMM-LAN - 1.800.986.2514

professionalservices

Increasingly, Small/Medium Businesses and Enterprises are struggling to navigate an ever-changing and complex environment. They must integrate new technologies and applications with limited resources and improve how they store and manage data. They must also stay current with technology and security standards as well as closely manage project timelines and costs.

COMM-LAN can help turn such challenges into a business advantage. Our IT Professional Services have helped SMB'S and the Fortune 500 conquer the present challenges associated with managing dispersed technologies and evolving business processes, maintaining consistent application performance and providing secure access to information.

We offer a modular portfolio of solutions including Cloud, Data Center, Business Continuity/Disaster Recovery, Virtualization, Storage and Application Infrastructure and Performance. COMM-LAN's professional services are all delivered by Program and Project Management experts.

Whether you need to improve the experience of your end-users, reduce time-to-market, support a scalable environment, expand your e-commerce capabilities, ensure availability, or introduce new applications to meet changing business goals, our experts can not only implement customized solutions to address your technology needs, but also monitor and manage their performance freeing up your resources, allowing you to focus on your core business.

 

To learn more about how COMM-LAN's Professional Services can turn business challenges into advantages, call COMM-LAN - 1.800.986.2514